Refund policy
Simple, fair billing.
Pet Care Pass subscriptions are billed and managed by Paddle, our Merchant of Record.
Free trial
Eligible new subscriptions begin with the trial period shown at checkout. You will not be charged during the free trial unless the trial terms at checkout say otherwise.
Canceling a subscription
You can cancel a subscription through the billing controls provided by Paddle. Cancellation stops future renewals; access remains available according to the subscription terms shown at checkout.
Refund requests
For a billing error, duplicate charge, or request for a refund, use the support contact shown on your Paddle receipt or email our support team. Include the email used for checkout and the Paddle transaction or subscription ID. Do not send payment card details.
Processing
Approved refunds are processed by Paddle to the original payment method. Processing time depends on your bank or payment provider. Refund eligibility may also be subject to Paddle's terms of sale and applicable law.
Last updated: August 22, 2026